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Before you contact us, please check the FAQ’s below. They do contain answers to our most common questions. We will aim to get back you as soon as possible for any questions that have not been answered in our FAQ’s below.
FOR PARENTS: Why do you not guarantee a DOWNLOADABLE version?
Piracy is an issue and can make our small family business unsustainable.
The only way we can offer the service we do (where we do not invoice your school a fee for the service) is by having the parents split the cost of the production filming service. A downloadable version is impossible to protect from sharing. A streaming version is a little easier because we can monitor the number of logins per account and easily see which families have shared their account with other families (we reserve the right to delete from our system anyone who shares account details with other families).
We have set a minimum order with the school based on the school size and historical data over 13 years running the business knowing how many copies would normally be purchased when we were doing DVDs (that are easier to protect).
If your school community reaches the minimum, we will email all families who purchased a streaming copy and make the master file downloadable. This will happen up to 6 months after the concert (by agreement with the school).
FOR PARENTS: How long before the FILM is ready to watch?
This is a big unknown for us. We aim to have FILM ready to preview by the teachers 3-4 weeks after the show but this can vary according to the approval process we have to go through with the school before we can make it available to you. Please DO NOT contact us to ask for delivery date. Rest assured, we are working hard in the background to get them to you as fast as possible.
FOR PARENTS: I have lost my "School-Code" so I can't find the school FILM on your website
If you have lost your “School-Code”, please DO NOT contact us to retrieve it. Please contact the school (or your child’s classroom teacher) and request another Flyer to be sent home – or just ask them what your unique “School-Code” is.
We also ask the school to publish the “School-Code” in newsletters and other communication channels. Please check there as well 🙂
FOR PARENTS: Is There Any Other Payment Method Other Than Online?
Unfortunately not. We have moved to an online payment processing system to make the process more streamlined for everyone. We stopped offering cash payments due to the increased risk for the school and also the additional handling that goes into the entire process for everyone.
FOR PARENTS: What should I do if I can't pay online?
We recommend speaking to another parent and asking them to order a second copy for you. You can reimburse them as you wish!
Still Can't Find An Answer?
Reach out … we would love to help!